Hello? Yes, customer service speaking.
Users are people, too.

The user is never wrong
Here are some non-suspect ways a dev team can respond to a bug report
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Thank you for reporting. We already opened issue ABC123 to track that and you can follow the progress on our issues board.
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Oh, wow! That’s an odd behavior. 🤔 Can you give me more information about your setup and the precise steps you took to find that, so that we can track down the cause?
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Yeah, that’s a known flaw, I’m afraid. We’ve got this workaround available…
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Oh, that’s actually a path/use-case/feature we hadn’t considered, yet. I’ll discuss it with the team and get back to you, concerning the possible implementation.
Sus ways a dev team can respond to a bug report
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User error.
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No one else has reported that.
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Do I look like I have all day to deal with your whining? The road map. Read it.
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🦗🦗🦗🦗