Bitcoiner Jobs | Customer Support Agent @ Foundation
Dec 15, 2023
Your primary responsibilities will be to respond to customer inquiries via our self-hosted support dashboard, as well as offering support where possible in our community Telegram group. Under the leadership of the Head of Customer Experience, you will play a key role in helping us extend our industry leading customer support solutions. Customer inquiries can be wide ranging from shipping inquiries, to Passport or Envoy specific issues, to even general conceptual Bitcoin questions. A good knowledge of Bitcoin and the Bitcoin tools we create at Foundation is crucial. You should be a subject matter expert, enabling them to empower our users to get the best from our growing product range.
Your primary responsibilities will be to respond to customer inquiries via our self-hosted support dashboard, as well as offering support where possible in our community Telegram group. Under the leadership of the Head of Customer Experience, you will play a key role in helping us extend our industry leading customer support solutions.
Customer inquiries can be wide ranging from shipping inquiries, to Passport or Envoy specific issues, to even general conceptual Bitcoin questions. A good knowledge of Bitcoin and the Bitcoin tools we create at Foundation is crucial. You should be a subject matter expert, enabling them to empower our users to get the best from our growing product range.
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