Convenience

When “Convenience” Breaks: A Zipcar Story

A simple Costco run turned into a lesson in the fragility of centralized convenience. Twice, my Zipcar reservation failed — first through a missed confirmation, then through system breakdowns — leaving my wife and me frustrated. But after walking 45 minutes each way to Costco, I was reminded that resilience isn’t about flawless systems, but about having alternatives when they fail.