Mitel: Ensuring Round-the-Clock Support for City of Mesa

Mitel provides a stable and flexible unified communications platform for the City of Mesa, supporting over 15 departments and 4,000 users.
Recently, Mitel completed a major platform upgrade for Mesa with minimal disruption, completing a 40-minute outage in just 20 minutes.
The city is now positioned to leverage AI-assisted capabilities on its existing Mitel foundation for improved services and reduced administrative burdens.

• Mitel’s OpenScape platform has been the backbone of the City of Mesa’s communication network for over a decade.
• The platform supports a complex environment with over 15 departments and approximately 4,000 stations, catering to both desk-bound and mobile workforces.
• A recent major platform upgrade for Mesa was completed with minimal disruption, significantly under the planned maintenance window.
• Mesa works directly with Mitel, fostering a collaborative approach that allows for centralized control and departmental flexibility.
• The city’s stable communication foundation allows for the future integration of AI-assisted capabilities without a complete platform overhaul.
  Continue reading https://aimagazine.com/articles/mitel-ensuring-round-the-clock-support-for-city-of-mesa