Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI

Uber is laying off approximately 10% of its community operations team, attributing the decision to the opportunities presented by artificial intelligence. The company is also requiring remote employees in this team to relocate to an office and work in person three days a week. These changes are part of Uber’s broader strategy to simplify operations, enhance collaboration, and leverage AI more effectively.

• Uber is laying off about 10% of its community operations team.
• The company cites artificial intelligence as the reason for the layoffs.
• Remote employees in the community operations team are required to relocate to an office and work there three days a week.
• This move aims to simplify operations, strengthen in-person collaboration, and embrace AI.
• Uber CEO Dara Khosrowshahi has indicated a slowdown in hiring to invest more in AI.
• Other companies like Block, IBM, and Snap have also cut jobs citing AI.
  Continue reading https://www.businessinsider.com/uber-layoffs-ai-prompts-cuts-to-customer-service-jobs-2026-7