OpenAI is launching new corporate software that takes it beyond the AI model war

OpenAI has launched OpenAI Presence, a new product designed to help companies run AI agents by connecting them to internal corporate data, policies, software, and workflows. This offering aims to automate tasks in customer support, sales, and IT service requests, marking OpenAI’s strategic expansion into the corporate software market. The service includes features for testing agents, AI-powered voice and chat technology, and is currently available to corporate customers on a case-by-case basis, working with OpenAI’s engineers or partners.

• OpenAI is launching OpenAI Presence to help companies run AI agents.
• Presence connects AI agents to internal corporate data, policies, software, and workflows.
• The product is designed to automate customer support, sales, and IT service requests.
• It includes features for agent testing, simulations, guardrails, human review, and automated grading.
• AI-powered voice and chat technology are included to automate customer interactions.
• Presence is being made available to corporate customers on a case-by-case basis.
• This move positions OpenAI more as an enterprise software provider rather than just an AI model company.
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