Uber is laying off 10 percent of customer service workers as it continues to “embrace AI.”
An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote customer service employees to return to the office, Bloomberg reports.
Uber is laying off customer service workers as part of a strategy to simplify operations, enhance in-person collaboration, and integrate AI. The company is also requiring remote customer service employees to return to the office. These changes reflect Uber’s evolving operational approach.
- Uber is reducing its customer service workforce.
- The company aims to simplify operations and strengthen in-person collaboration.
- Embracing AI is a key factor in this decision.
- Remote customer service employees are being asked to return to the office.
Continue reading https://www.theverge.com/ai-artificial-intelligence/970035/uber-is-laying-off-10-percent-of-customer-service-workers-as-it-continues-to-embrace-ai
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