Outraged cruise passengers sound off about 'immense disappointment' after abrupt cancellation

A planned seven-night Alaska cruise aboard Royal Caribbean’s Serenade of the Seas was canceled shortly after passengers embarked in Vancouver due to unspecified technical problems. While awaiting repairs and arrangements for flights home, passengers experienced frustration with limited onboard amenities. The cruise line has offered full refunds, onboard credits, future cruise credits, and reimbursement for flight change fees.

• Royal Caribbean’s Serenade of the Seas canceled a scheduled Alaska cruise from Vancouver.
• The cancellation occurred after an initial delay for maintenance and after passengers had already boarded.
• Passengers were left stranded in Vancouver and expressed significant disappointment and frustration.
• Passengers were provided with limited amenities onboard while awaiting arrangements to return home.
• Royal Caribbean has offered full refunds, onboard credits, future cruise credits, and reimbursement for flight change fees.
• The Serenade of the Seas has experienced other technical issues on previous sailings.
• The ship resumed its scheduled sailings on September 6th after repairs were completed.