The hotel glass problem: What hidden cameras actually caught, and why the chains changed their rules
The glass sits by the bathroom sink, upside down, spotless. It looks like it came out of a dishwasher. Whether it did is a question American television crews have been answering with hidden cameras for the better part of two decades, and the answers are consistent enough to have changed industry policy.
Television crews used hidden cameras to investigate the cleaning practices for glasses in hotel bathrooms over two decades. The consistent findings from these investigations were significant enough to prompt changes in the hotel industry’s policies. The visual of a spotless, upside-down glass suggested dishwasher use, a practice confirmed by the hidden camera investigations.
- Hidden cameras were used by American television crews to investigate hotel glass cleaning.
- These investigations spanned nearly two decades.
- The findings were consistent and led to changes in industry policy.
- A spotless, upside-down glass suggested dishwasher cleaning.
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