New Consumer Protection Laws Will Increase Airfares, Airlines Tell Inquiry

New Consumer Protection Laws Will Increase Airfares, Airlines Tell Inquiry A proposed law to penalize airlines for service delays has been informed to the Senate inquiry that it could result in higher costs for consumers. The Aviation Consumer Protection Bill seeks to establish minimum service standards and an independent dispute resolution body. Despite recent improvements in airline performance, the bill’s explanatory memorandum suggests a continued need for better consumer protection.

• A new law proposes penalties for airlines regarding service delays.
• The Senate inquiry is considering the Aviation Consumer Protection Bill.
• The bill aims to set minimum standards for airline and airport services.
• It also seeks to establish an Aviation Consumer Ombuds Scheme for dispute resolution.
• Concerns were raised that the penalties could ultimately penalize consumers.